Help
Support
One inbox, answered by the people who build Adease.
Getting a fast answer
Email support@adease.io. To save a round trip, include:
- the version shown in Settings › About;
- your macOS or Windows version;
- which advertising platform is involved, and the campaign or ad set name if it is specific to one;
- what you expected to happen and what happened instead — a screenshot usually settles it.
Please do not send passwords, access tokens or anything else you would not want in an inbox. We never need them to help you.
Common questions
Which AI model does Adease use?
Adease is built on Anthropic's Claude models. The agent that reads your campaign data, investigates performance and drafts changes runs on Claude — which is why people describe Adease as Claude for marketers: the same reasoning, pointed at your Meta, Google, TikTok, LinkedIn and Pinterest ad accounts. Adease is an independent product.
Which operating systems does Adease run on?
Both macOS and Windows. The macOS build needs macOS 12 Monterey or later and runs on Apple silicon and Intel; the Windows build is 64-bit and needs Windows 10 or later. There is no Linux build.
Is there a free trial?
Yes, in two steps. Every new workspace starts with a free audit: connect an ad account and the agent reviews it for wasted spend and structural problems and proposes fixes — no card. When you want it to make those changes, Pro is free for 7 days. The trial needs a card; we email you 2 days before the first charge, and if you cancel before then you pay nothing. If you forget, ask within 14 days of the charge for a full refund. Max has no trial: it starts straight away with its full allowance, and you can move from a Pro trial to Max at any time.
Can I switch between Pro and Max?
Yes, from Settings → Billing in the app. Moving up to Max takes effect straight away and you pay the difference for the rest of the month. Moving down to Pro takes effect at the end of the period you have paid for.
What happens if I run out of agent messages?
The app tells you, and the allowance refills at the start of next month. On Pro or Max you can also add a credit pack — $10 for about 33 more agent messages, for the rest of that month — or move to Max for five times the allowance.
What is the difference between Pro and Max?
Both are per seat, per month, and both give you unlimited clients and campaigns. Pro is $50 and includes the standard agent token allowance. Max is $200 and includes five times that allowance, for heavier agent use across a bigger roster.
I bought a lifetime licence. How do I activate it?
Go to adease.io/redeem, sign in (or create your account) and paste the code from your AppSumo account. That activates the workspace permanently — there is no subscription and nothing further to pay us. Then download Adease and sign in with the same account.
What is bring-your-own-key, and why does a lifetime licence need one?
A lifetime licence covers the application: the five ad-platform connections, the approval workflow, campaign management, reports and the knowledge base. The AI itself is metered — every question the agent answers costs real money at Anthropic — so a lifetime licence runs on your own Anthropic API key rather than ours. You pay Anthropic directly for what you use, at their prices. We do not mark it up and we do not take a cut.
Practically, that usually works out cheaper than a subscription for light use and scales honestly for heavy use, because you are paying cost rather than an allowance.
How do I add my Anthropic key?
Create a key at console.anthropic.com (you will need to add some credit to the account first), then in Adease open Settings › AI provider, paste it and choose Verify & save. We check it against Anthropic before storing it, so you find out immediately if something is wrong rather than mid-conversation.
New lifetime workspaces include a small allowance of messages on our own key, so you can try the agent before setting any of this up.
Is my Anthropic key safe?
It is encrypted before it is stored, kept on our backend rather than in the app, never written to logs, never shown again after you save it, and never shared with another workspace. Remove it whenever you like in Settings › AI provider and it is deleted. See Privacy for the full description.
The agent stopped and mentioned my Anthropic account.
That means Anthropic rejected the request rather than Adease failing. The three common causes are a credit balance that has run out, a rate limit (new Anthropic accounts start on the lowest tier, which a busy agent run can outpace — it clears by itself in a minute or two), or a key that has been revoked. Adease tells you which one it is; all three are fixed at console.anthropic.com.
I have a lifetime licence but would rather not manage a key.
You can subscribe to Pro or Max at any time and go back to AI managed by us — no Anthropic account, no prepaid balance, no rate limit tiers, and priority support. Your lifetime licence stays yours, so you can switch back to your own key whenever you want. Note that subscribing and redeeming a code on the same workspace at the same time is not possible — you would be paying twice for the same thing.
Can the agent change my campaigns on its own?
No. Every change it proposes is queued in Approvals as a diff and applied only once you approve it. Rejecting a proposal means nothing is sent to the platform.
Where is my data stored?
In our backend on Google Cloud, scoped to your organisation, and cached on your machine so the app stays fast to browse. Ad account access tokens are held server-side and never placed in the app; your Adease sign-in session goes to the macOS Keychain or Windows Credential Manager. See Security for the full breakdown and the Privacy Policy for what is held and for how long.
How do I export or delete everything?
Open Settings › Privacy & legal. "Export my data" writes everything out as JSON. "Delete account" removes your profile, memberships and stored tokens, and cannot be undone.
A platform connection stopped working.
Advertising platforms expire access periodically, and revoking access on their side disconnects Adease immediately. Reconnect from Settings › Connections. If it fails again, send us the error and we will look at it.
How do I cancel?
Open Settings → Billing in the app and choose Manage billing (or Manage or cancel trial), or use the link in any billing email. On a paid plan you keep access until the end of the period you have already paid for, and you will not be charged again. During a free trial, cancelling means you are never charged.
Something else
- Support
- support@adease.io
- Security reports
- support@adease.io · subject "Security"
- Billing
- support@adease.io · subject "Billing"