Terms of Service

Agreement

These terms are a contract between you and Adease LTD ("Adease", "we", "us"), a company registered in England and Wales (company number 14743980) with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom. You accept them when you create an account and tick the box to accept them, and they apply whenever you use the Adease application, website and services ("Adease").

If you use Adease for a business, you confirm you are authorised to accept these terms on its behalf, and "you" includes that business. You must be at least 18 years old to use Adease.

Some parts of these terms apply differently if you are a consumer — an individual using Adease wholly or mainly outside your trade, business, craft or profession. Where they do, we say so. Nothing in these terms takes away rights you have as a consumer under the law of the country where you live.

Your licence

We grant you a non-exclusive, non-transferable licence to install and use Adease on devices you control, for as many seats as you have paid for (or, during a free audit or trial, for the workspace that has it). You may not resell, rent out, sublicense or redistribute it.

You may not reverse engineer, decompile or attempt to derive the source code of the application, except where the law expressly allows it.

Your accounts and your data

Adease connects to advertising platforms and stores using authorisations you give. You are responsible for holding valid authorisation to manage every account you connect, and for complying with each platform's own terms and advertising policies.

You keep all rights in your data. We claim no ownership of your campaigns, creative, reports or knowledge base. You give us permission to host, copy, process and transmit your data only as needed to provide Adease to you, to keep it secure and to meet our legal obligations. We do not use your advertising account data to train AI models.

How we handle personal data is explained in our Privacy Policy.

Approvals and automated actions

Adease proposes changes to your advertising accounts and applies them only after a person approves them. You are responsible for what you approve, including any advertising spend that results.

Adease uses AI, and the agent can make mistakes. Its analysis, recommendations, reports and generated content may be incomplete or wrong. Review every proposal before approving it, and do not rely on it as professional, financial or legal advice.

Content Adease creates for you

As between you and us, you own the copy, images, reports and other output Adease generates for you, and you may use it for any lawful purpose. Similar output may be generated for other customers. You are responsible for checking that what you publish is accurate, does not infringe anyone else's rights and complies with advertising law and platform policies.

Third-party services

Adease depends on services we do not control: advertising platforms (such as Meta, Google, TikTok, LinkedIn and Pinterest), Shopify, our AI model providers and our payment processor, Stripe. Their availability, data and rules can change without notice, and they may limit or suspend your accounts under their own terms. We are not responsible for their acts or omissions, but we will tell you about changes that affect Adease when we reasonably can.

Plans and billing

• Pro — $50 per seat, per month. Unlimited clients and campaigns, all supported platforms, approvals, reports and the standard agent allowance.
• Max — $200 per seat, per month. Everything in Pro with five times the agent allowance.

Adease is free to install. Subscriptions are billed in advance each month per seat (or each year, if you choose annual billing where it is offered) to the payment method you provide, and renew automatically until you cancel. A seat is each member of your workspace; adding or removing a member changes the number of seats you are billed for, pro rata.

Prices are in US dollars. If we are required to charge tax, we show it at checkout before you pay. Your bank may charge its own fees for a payment in a foreign currency.

If a payment fails, we will retry it and tell you. Access to features that change your advertising accounts may be paused until the payment succeeds.

Free audit

A new workspace that has never had a subscription may use a free audit: it can connect advertising accounts, sync them, generate reports and ask the agent questions, within a limited agent allowance that does not renew. The audit cannot make changes to your advertising accounts, and no payment details are needed. We offer one free audit per workspace and per advertising account, and may change or end the free audit at any time.

Free trials

When you choose Pro for the first time you may be offered a free trial, normally 7 days. Max does not currently offer a trial. A trial requires a payment card. Before you start, checkout shows the length of the trial, the date of the first charge, the price and how to cancel.

• Nothing is charged during the trial. Unless you cancel before it ends, your subscription starts automatically at the plan's full price on the date shown, and renews each month until you cancel.
• We send a confirmation when the trial starts and a reminder before the first charge. If you have not had the chance to try Adease properly, we may extend your trial; we will tell you the new end date by email, and nothing is charged before it.
• A trial includes its own agent allowance and does not include Studio credits. Pro's full allowance starts with the first payment. If you move to Max during a trial, the trial continues on the trial allowance and Max is charged when it ends.
• One free trial per workspace, per person and per payment card. We may decline or end a trial we reasonably believe is a repeat or abusive sign-up; no charge is made when we do.

Cancelling and refunds

You can cancel at any time from Settings → Billing in the app, or from the link in any billing email, in a single step. Cancelling during a free trial means you are never charged. Cancelling a paid subscription stops the next renewal; you keep access until the end of the period you have paid for.

Refund after a trial. If your first charge after a free trial was not what you intended, ask us within 14 days of that charge at support@adease.io and we will refund it in full.

If you are a consumer in the UK or the European Union, you also have a legal right to cancel within 14 days of entering into a contract with us — for a trial, from the day it starts, and for a paid subscription, from the day it begins. By starting a trial or subscription you ask us to provide Adease straight away. If you cancel within the 14 days by telling us at support@adease.io (you can use a model cancellation form but do not have to), we will refund everything you have paid for that subscription within 14 days, without deducting anything for the time you have used. When an annual subscription renews, you will have the cancellation rights the law gives you at that time.

Otherwise, payments are non-refundable except where the law requires a refund or these terms say we will give one.

Changing plans

You can move between Pro and Max from Settings → Billing. Moving to a higher plan takes effect immediately and you pay the pro-rata difference for the rest of the billing period. Moving to a lower plan, or from annual to monthly billing, takes effect at the end of the current period. Annual billing, where offered, is charged in advance for the year, the agent allowance is still provided month by month, and we email you a reminder before an annual subscription renews.

Credit packs

On an active Pro or Max subscription you may buy one-off agent credit packs. A pack adds to your agent allowance for the calendar month in which it is bought and expires at the end of that month. Packs are not a subscription and do not renew. Studio credit packs are sold separately on the terms shown when you buy them. Unused credits are not refundable, except where the law requires it.

Price changes

We will give you at least 30 days' notice by email before a price change affects your subscription, and you can cancel before it takes effect without being charged the new price. Where we have told you your price is locked (for example as a founding member), we will honour that for the stated period while your subscription continues without a break.

Lifetime licences

A lifetime licence bought through a partner such as AppSumo covers one seat of the application for as long as we offer Adease, with no renewal fee. The agent runs on your own Anthropic API key, and model usage is billed to you by Anthropic. Additional seats require a subscription. The partner's own refund terms apply to the purchase.

Agent allowance

Agent activity consumes tokens, and each plan includes an allowance. Max includes five times the Pro allowance. If you reach your allowance we will tell you in the app; agent features may be limited until the allowance resets, you add a credit pack, or you move to a higher plan. Allowances are fair-use limits and may include daily limits that stop a single runaway task using a month's allowance.

Acceptable use

You agree not to use Adease to:

• break the law or any advertising platform's policies;
• access accounts you are not authorised to manage;
• create misleading, fraudulent, discriminatory or otherwise unlawful advertising;
• interfere with the service, overload it, or attempt to gain access to systems or data that are not yours;
• get around usage limits, or create accounts to obtain more than one free audit or trial;
• resell access, or use the software to build a competing product.

Availability and changes to Adease

Adease is a desktop application that depends on our online services. The agent, campaign sync, approvals, reporting, licensing and billing may be unavailable during maintenance or outages. We do not commit to a specific uptime figure unless we have agreed one with you in writing. We improve Adease over time and may change or remove features; if a change materially reduces what a paid subscription gives you, we will tell you in advance and you may cancel and receive a pro-rata refund for the unused part of the period you have paid for.

Suspension and termination

You can stop using Adease at any time and delete your account from Settings → Privacy and legal. We may suspend or end your access if you seriously or repeatedly breach these terms, if payment fails and is not put right, or if we are required to by law. We will give notice and a chance to put things right where we reasonably can. If we end a paid subscription for a reason that is not your fault, we will refund the unused part of the period you have paid for.

Our responsibility to you

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill, and you have legal rights in relation to digital content and services that are faulty or not as described. Nothing in these terms affects those rights. We are not responsible for loss that was not foreseeable, or for business losses — for consumers, Adease is provided for domestic and private use only.

If you are a business: except as stated in these terms, Adease is provided "as is" and we exclude all implied terms, conditions and warranties, including as to satisfactory quality and fitness for a particular purpose, to the extent the law allows. We are not liable for indirect or consequential loss, loss of profit, revenue or business, or advertising spend arising from changes you approved. Our total liability arising from or in connection with these terms in any twelve-month period is limited to the greater of the fees you paid us in that period and £100.

If you are a business, you will compensate us for reasonable losses and costs (including legal fees) from third-party claims arising from advertising you run, content you publish or your breach of the acceptable use rules above.

Changes to these terms

We may update these terms, for example to reflect changes to Adease or the law. If a change materially affects you, we will give at least 30 days' notice in the app or by email before it applies. If you do not agree to the change, you can cancel before it takes effect and we will refund any amount you have paid for the period after that date. Otherwise the updated terms apply from the date stated.

General

• These terms, together with anything shown at checkout and our Privacy Policy, are the whole agreement between you and us about Adease.
• If a court finds part of these terms unenforceable, the rest still applies. If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer your rights under these terms without our consent. We may transfer ours to another business that takes over Adease, and will tell you if we do; your rights will not be reduced as a result.
• If you send us feedback or ideas, we may use them without any obligation to you.
• Nobody other than you and us has any right to enforce these terms.
• We are not responsible for delays or failures caused by events outside our reasonable control.

Governing law and disputes

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you may also bring proceedings in the courts of the part of the UK, or the country, where you live, and the mandatory consumer protection law of that place continues to apply to you. If something goes wrong, please contact us first — most problems can be fixed quickly.

Contact

Questions about these terms, cancellations and refund requests go to support@adease.io, or write to Adease LTD, 124 City Road, London, EC1V 2NX, United Kingdom.